Registration, Cancellation & Refund Policy

JoOutLoud is committed to providing meaningful, high-quality professional development. We recognize that circumstances can change, and our cancellation policy is designed to balance flexibility for participants with the planning and delivery commitments involved in live training.

Participant cancellations

• Cancellations received 14 or more calendar days before the program start date are eligible for a full refund.

• Cancellations received 7–13 calendar days before the program start date are eligible for a 50% refund or a full credit toward a future cohort.

• Cancellations received fewer than 7 calendar days before the program start date are not eligible for a refund but may be transferred to a future cohort, subject to availability.

• Once a program has started, refunds are not provided for withdrawal, non-attendance or missed sessions.

Transfers and deferrals

Participants may request one transfer to a future cohort before the third session of their registered program. Transfers are subject to availability.

Registrations may also be transferred to another eligible participant with advance written notice to JoOutLoud.

Optional specializations

Optional two-week specializations may be cancelled for a full refund up to seven calendar days before their scheduled start date.

After that point, registrations may be transferred to a future specialization cohort, subject to availability. Refunds are not provided once a specialization has started.

Program changes or cancellations

If JoOutLoud cancels a program, participants may choose a full refund or transfer to another scheduled cohort.

If JoOutLoud is unable to complete a program after it has started, participants will be offered an appropriate prorated refund for the undelivered portion or an alternative arrangement.

Statutory rights

Nothing in this policy limits or replaces any cancellation or refund rights participants may have under applicable consumer protection legislation.

Requests

All cancellation, refund and transfer requests must be submitted in writing to JoOutLoud at jo@jooutloud.com.

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Deposits and cancellations — Organizational Bookings

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A non-refundable deposit of 25% of the total booking fee is required to confirm all school bookings, speaking engagements and organizational training.

The remaining balance is due according to the payment terms outlined in the booking agreement or invoice.

If the client cancels a confirmed booking, the 25% deposit is retained by JoOutLoud.

Cancellations or requests to reschedule must be submitted in writing.

Rescheduling requests will be considered based on availability. Additional costs resulting from changes to travel, accommodation or other arrangements may be the responsibility of the client.

If JoOutLoud must cancel a confirmed booking, the deposit will be refunded or transferred to a mutually agreed alternative date.